Frequently Asked Questions
Everything you need to know about our natural wine selection and shipping.
How do you ensure the wine arrives safely during extreme weather?
We monitor weather patterns across all shipping routes. During periods of extreme heat or cold, we may hold your order in our temperature-controlled cellar until it is safe to ship to ensure the integrity of the wine.
What is your return policy for corked or damaged bottles?
If you believe a bottle is flawed or was damaged during transit, please contact us within 30 days of purchase. We offer replacements or store credit for verified issues, though we may request the bottle be returned for inspection.
Do I need to be home to sign for my delivery?
Yes. Federal law requires that an adult 21 years of age or older must be present to sign for any package containing alcohol. We recommend shipping to a business address if you are not home during the day.
Do you offer local pickup or delivery?
Yes, we offer free local pickup at our shop in Washington, D.C. Local delivery options are also available for specific zip codes within the metro area, which can be selected at checkout.
Are all of your wines organic or biodynamic?
We specialize in low-intervention wines. While not every producer holds a formal certification, we prioritize farmers who use organic, biodynamic, or sustainable practices and avoid synthetic additives in the cellar.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like Apple Pay and Google Pay for a seamless checkout experience.